Current:Home > reviewsYour flight was canceled by the technology outage. What do you do next? -Elevate Capital Network
Your flight was canceled by the technology outage. What do you do next?
View
Date:2025-04-15 23:16:36
Live updates: Follow AP’s latest coverage of the global outage.
Air travelers became the face of the widespread technology outage Friday as they posted pictures on social media of crowds of people stranded at airports in Europe and the United States.
In the U.S., American Airlines, Delta Air Lines, United Airlines, Spirit Airlines and Allegiant Air had all their flights grounded for varying lengths of time Friday morning. Airlines said the outage hit many systems, including those used to check in passengers and calculate aircraft weight — necessary information for planes to take off.
United and some other airlines issued waivers to let customers change travel plans. The overnight outage was blamed on a software update that cybersecurity firm CrowdStrike sent to Microsoft computers of its corporate customers, including many airlines.
By midday on the East Coast, more than 2,200 U.S. flights had been canceled and more than 6,000 others delayed, according to tracking platform FlightAware. Worldwide, more than 3,500 flights were canceled. Those numbers were certain to rise throughout the day.
CrowdStrike said it identified the problem and was fixing it, but that didn’t translate into clear skies Friday. Hundreds of thousands of travelers were stranded.
“This is going to have ripple effects for probably a few days at least,” said Jesse Neugarten, the founder and CEO of travel-search site Dollar Flight Club.
That’s because many flights are sold out or have just a few empty seats during the peak summer vacation season, which leaves airlines with less room to accommodate passengers from canceled flights.
Contact your airline
Airlines should rebook passengers automatically, but that could take much longer as carriers recover from the outage, so passengers will have to take more initiative. And be more creative.
“People who are already at the airport usually go up to the help desk, but there’s a line of 500 people. It’s going to take all day,” Neugarten said. He suggested calling the airline and using an international help-desk number, if there is one, to reach an agent more quickly.
Another tactic is to post a few words to the airline on the social platform X. Many airlines have staffers who will help rebook passengers who contact the carrier through social media.
Use your airline’s app — it may have more-current information about flight status than delays and cancellations displayed in the airport terminal.
Check other airlines and airports
In the U.S., Southwest and Alaska Airlines said they were not affected by the outage. However, since it’s summer vacation season, those airlines have a limited number of available seats left.
Neugarten suggested checking nearby airports for available flights, which might require changing airlines.
What about weekend flights?
Long delays and some cancellations could drag into Saturday and Sunday. Check the flight status on your airline’s app or website frequently.
Some airlines are telling passengers to arrive as much as three hours before their scheduled departure times. Many experienced travelers scoff at such warnings; this might be a good time to take them seriously.
The Transportation Security Administration app lets travelers look up the estimated wait time at their airport.
Is air traffic control working?
U.S. Transportation Secretary Pete Buttigieg said the Federal Aviation Administration’s systems, including air traffic control, were not affected by the outage. TSA said its screening of passengers was not affected either.
Can I get a refund?
Passengers whose flights are canceled are entitled to a full refund in the form of payment they used to buy the ticket. That’s true even if the ticket was sold as non-refundable.
A refund may be acceptable to travelers who no longer want to make the trip, but many people just want another way to reach their destination, and buying a last-minute replacement ticket could cost more than the refund will cover.
Am I eligible for other cost reimbursements?
Airports in Amsterdam, Berlin and Zurich had particularly high numbers of canceled flights. When airlines in Europe are responsible for a cancellation or delay, travelers are entitled to compensation under a regulation known as EU261, but that rule has an exception for disruptions caused by “extraordinary circumstances” beyond the airline’s control.
There is no provision for compensation under U.S. law; airlines set their own policies for reimbursing stranded travelers for things like hotels and meals. The Transportation Department maintains a “dashboard” showing what each airline promises to cover.
veryGood! (7276)
Related
- Civic engagement nonprofits say democracy needs support in between big elections. Do funders agree?
- Dodgers fire Shohei Ohtani's interpreter after allegations of theft to pay off gambling debts
- Christine Quinn's Husband Christian Dumontet Arrested Again After Violating Protective Order
- Aaron Taylor-Johnson says fascination with wife's 23-year age gap is 'bizarre'
- The FTC says 'gamified' online job scams by WhatsApp and text on the rise. What to know.
- Florida Gov. DeSantis signs bill banning homeless from camping in public spaces
- Kris Jenner's Niece Natalie Zettel Mourns “Sweet” Mom Karen Houghton After Her Death
- Alix Earle Recommended a Dermaplaning Tool That’s on Sale for $7: Here’s What Happened When I Tried It
- Which apps offer encrypted messaging? How to switch and what to know after feds’ warning
- Tracy Morgan Reveals He Gained 40 Pounds While Taking Ozempic
Ranking
- A Mississippi company is sentenced for mislabeling cheap seafood as premium local fish
- Average long-term US mortgage rate climbs back to nearly 7% after two-week slide
- The ‘Aladdin’ stage musical turns 10 this month. Here are the magical stories of three Genies
- Butter statues, 6-on-6, packed gyms: Iowa loved women's hoops long before Caitlin Clark
- Small twin
- As Ukraine aid languishes, 15 House members work on end run to approve funds
- Riley Strain’s Stepfather Details Difficult Family Conversations Amid Search Efforts
- A kayaker drowned on a Missouri lake, and two others are missing
Recommendation
'Malcolm in the Middle’ to return with new episodes featuring Frankie Muniz
Colorado extends Boise State's March Madness misery. Can Buffs go on NCAA Tournament run?
Florida Gov. DeSantis signs bill banning homeless from camping in public spaces
Ohio police share video showing a car hit a child crossing street in Medina: Watch
Romantasy reigns on spicy BookTok: Recommendations from the internet’s favorite genre
Hilary Duff’s 12-Year-Old Son Luca Is All Grown Up in Sweet Birthday Tribute
At least 8 killed as chemical tanker capsizes off Japan's coast
Kris Jenner's Niece Natalie Zettel Mourns “Sweet” Mom Karen Houghton After Her Death